We have identified that some users are not receiving the confirmation emails after subscribing to our Newsletter. This issue appears to be intermittent and is affecting a subset of our subscribers

As a result of this problem, some new subscribers may not be able to complete the double opt-in process, potentially leading to their exclusion from our mailing list.

Our technical team is actively investigating the root cause of this issue. We are exploring several potential factors, including:
Email delivery problems
Spam filter interactions
Technical glitches in our subscription system

Whilst we work on a permanent fix, we recommend the following steps for affected users:
Check spam and promotional folders for the confirmation email
Add our sender email address to your safe senders list
If possible, try subscribing with an alternative email address

We are committed to resolving this issue as quickly as possible. Our team is working diligently to implement a solution, and we will provide further updates as soon as they become available.

We sincerely apologise for any inconvenience this may have caused. Thank you for your patience and understanding as we work to improve our service.
If you have any questions or concerns, please do not hesitate to contact our support team at help@support.setstarters.org.uk