Incidents reported on status page for Set Starters https://set-starters.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/f74999de9bfd058703c3ecce7f771458.png https://set-starters.betteruptime.com/ en https://set-starters.betteruptime.com/ Sun, 16 Mar 2025 23:59:35 +0000 https://set-starters.betteruptime.com/#412e9b135e01842f8151c2ae77672322b6840c7bea850f0ff7be56b450805eb8 Sterorra went down https://set-starters.betteruptime.com/ Thu, 06 Mar 2025 18:32:07 +0000 https://set-starters.betteruptime.com/#ca65e9ef6cfc401e4cda712bd547f1878557795939979bb4fa186e3b1603f68c setstarters.org.uk recovered https://set-starters.betteruptime.com/ Thu, 06 Mar 2025 18:29:09 +0000 https://set-starters.betteruptime.com/#ca65e9ef6cfc401e4cda712bd547f1878557795939979bb4fa186e3b1603f68c setstarters.org.uk went down https://set-starters.betteruptime.com/ Mon, 03 Mar 2025 19:48:51 +0000 https://set-starters.betteruptime.com/#b695153f46881ff57b8d6c5866f185ece3a620563e6d3a29663f810acad12c67 setstarters.org.uk recovered https://set-starters.betteruptime.com/ Mon, 03 Mar 2025 19:46:10 +0000 https://set-starters.betteruptime.com/#b695153f46881ff57b8d6c5866f185ece3a620563e6d3a29663f810acad12c67 setstarters.org.uk went down https://set-starters.betteruptime.com/incident/473468 Fri, 31 Jan 2025 15:34:36 +0000 https://set-starters.betteruptime.com/incident/473468#e1dccbe1f5944921f68b4137b5bd1f30a9c1d526587ba04b3bc5d85003246d47 Maintenance completed https://set-starters.betteruptime.com/incident/496429 Wed, 15 Jan 2025 19:37:00 -0000 https://set-starters.betteruptime.com/incident/496429#465eefc9343a13cfdab564623de0de69189244657d69333f0233d0a0afb71e6a We have identified that some users are not receiving the confirmation emails after subscribing to our Newsletter. This issue appears to be intermittent and is affecting a subset of our subscribers As a result of this problem, some new subscribers may not be able to complete the double opt-in process, potentially leading to their exclusion from our mailing list. Our technical team is actively investigating the root cause of this issue. We are exploring several potential factors, including: Email delivery problems Spam filter interactions Technical glitches in our subscription system Whilst we work on a permanent fix, we recommend the following steps for affected users: Check spam and promotional folders for the confirmation email Add our sender email address to your safe senders list If possible, try subscribing with an alternative email address We are committed to resolving this issue as quickly as possible. Our team is working diligently to implement a solution, and we will provide further updates as soon as they become available. We sincerely apologise for any inconvenience this may have caused. Thank you for your patience and understanding as we work to improve our service. If you have any questions or concerns, please do not hesitate to contact our support team at help@support.setstarters.org.uk https://set-starters.betteruptime.com/incident/473468 Mon, 13 Jan 2025 13:34:36 -0000 https://set-starters.betteruptime.com/incident/473468#251cd222b9281c6f187ee04031f056a9edcf9f2edf2f13877d5dd2a6d286a0b7 More information coming soon. https://set-starters.betteruptime.com/incident/491552 Tue, 07 Jan 2025 10:35:00 -0000 https://set-starters.betteruptime.com/incident/491552#3efcf22738546ec743e8cb136a6dbf8a1dc733e0109a4b5120b3fb8de943a916 We are pleased to announce that we have successfully resolved the mobile hamburger menu issue that was affecting our website. Here's a detailed update on the situation: Previously, we reported a problem where the hamburger menu was not displaying correctly when users accessed our site on mobile devices. This issue significantly impacted the navigation experience for our mobile users. Our development team has implemented a comprehensive fix to address this problem. The solution involved: Code Optimisation: We've refactored the JavaScript code controlling the menu functionality to ensure compatibility across all mobile devices and browsers. CSS Adjustments: The menu's styling has been updated to improve visibility and responsiveness on smaller screens. Cross-Browser Testing: Rigorous testing has been conducted on various mobile devices and browsers to ensure consistent performance. Improved Accessibility: The hamburger menu now appears and functions correctly on all mobile devices. Enhanced Navigation: Users can easily access all sections of our website through the fully operational mobile menu. Consistent Experience: The menu behaviour is now uniform across different mobile platforms and browsers. Additional Improvements Whilst resolving this issue, we've also made several enhancements to improve overall mobile usability: Faster Load Times: The menu now loads more quickly on mobile devices. Smoother Animations: We've added subtle animations to make the menu interaction more intuitive and visually appealing. Increased Touch Target Size: Menu items are now easier to tap, reducing accidental mis-clicks. Ongoing Monitoring Our technical team will continue to monitor the mobile menu performance closely to ensure long-term stability and optimal functionality. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience during the resolution process. Your experience on our website is our top priority, and we're committed to providing the best possible service. If you encounter any further issues or have any questions, please don't hesitate to contact our support team. Thank you for your continued support and understanding. https://set-starters.betteruptime.com/incident/491552 Mon, 06 Jan 2025 17:57:00 -0000 https://set-starters.betteruptime.com/incident/491552#678c20ae25bb3b301c4c447db44e73ad071ce9d09fedb069245fdbe8be9174c0 There is a known issue with our menu not displaying when visiting the site on a mobile device. https://set-starters.betteruptime.com/incident/473463 Mon, 06 Jan 2025 17:56:00 -0000 https://set-starters.betteruptime.com/incident/473463#26d1eb22efdeab0fc4461a25c791c3eb4abb153ce95389164606504cf5d780e7 Issue solved. https://set-starters.betteruptime.com/incident/473463 Mon, 06 Jan 2025 17:56:00 -0000 https://set-starters.betteruptime.com/incident/473463#26d1eb22efdeab0fc4461a25c791c3eb4abb153ce95389164606504cf5d780e7 Issue solved. https://set-starters.betteruptime.com/incident/473463 Mon, 06 Jan 2025 17:56:00 -0000 https://set-starters.betteruptime.com/incident/473463#26d1eb22efdeab0fc4461a25c791c3eb4abb153ce95389164606504cf5d780e7 Issue solved. https://set-starters.betteruptime.com/incident/473463 Mon, 06 Jan 2025 17:56:00 -0000 https://set-starters.betteruptime.com/incident/473463#26d1eb22efdeab0fc4461a25c791c3eb4abb153ce95389164606504cf5d780e7 Issue solved. https://set-starters.betteruptime.com/incident/473463 Tue, 10 Dec 2024 21:40:00 -0000 https://set-starters.betteruptime.com/incident/473463#6a3efe38f9b598cf066e2a3bede3855a4135bef61262caed832006e1afa614cc Tech Status Update • Cloud API Framework: Successfully updated using Composer. All files have been updated, resolving the Error 500 issue. The system is now stable and operational. • Prod-Office: The Error 500 message persists and is our current priority. Initial investigations suggest that the backend may require a complete revamp to ensure compatibility with newer PHP versions and modern frameworks. Further updates will follow as we progress. https://set-starters.betteruptime.com/incident/473463 Tue, 10 Dec 2024 21:40:00 -0000 https://set-starters.betteruptime.com/incident/473463#6a3efe38f9b598cf066e2a3bede3855a4135bef61262caed832006e1afa614cc Tech Status Update • Cloud API Framework: Successfully updated using Composer. All files have been updated, resolving the Error 500 issue. The system is now stable and operational. • Prod-Office: The Error 500 message persists and is our current priority. Initial investigations suggest that the backend may require a complete revamp to ensure compatibility with newer PHP versions and modern frameworks. Further updates will follow as we progress. https://set-starters.betteruptime.com/incident/473463 Tue, 10 Dec 2024 21:40:00 -0000 https://set-starters.betteruptime.com/incident/473463#6a3efe38f9b598cf066e2a3bede3855a4135bef61262caed832006e1afa614cc Tech Status Update • Cloud API Framework: Successfully updated using Composer. All files have been updated, resolving the Error 500 issue. The system is now stable and operational. • Prod-Office: The Error 500 message persists and is our current priority. Initial investigations suggest that the backend may require a complete revamp to ensure compatibility with newer PHP versions and modern frameworks. Further updates will follow as we progress. https://set-starters.betteruptime.com/incident/473465 Fri, 06 Dec 2024 13:53:00 -0000 https://set-starters.betteruptime.com/incident/473465#2ef0825840a0f4c16d027adc0bd2520dde1588dfc473fb4ef0f26a0433b3270e We found the issue, and it's been resolved. https://set-starters.betteruptime.com/incident/473465 Fri, 06 Dec 2024 13:18:00 -0000 https://set-starters.betteruptime.com/incident/473465#4400d05356b96a78ee2601a7e87899f1ef3a41ec123097372fe59d5cc5c25288 We have identified an issue where certain elements are currently missing from our website. These missing elements may impact the functionality and user experience of specific pages. Our team is actively investigating the cause and working to restore the affected elements as quickly as possible. At this stage, we are aware that the following elements are missing: - Menu is missing, possible CSS issue. We apologise for any inconvenience this may cause and appreciate your patience as we resolve this matter. Our technical team is prioritising this issue, and we will provide updates on our progress as soon as possible. If you encounter any further issues or require assistance, please do not hesitate to contact us at https://support.setstarters.org.uk Thank you for your understanding. https://set-starters.betteruptime.com/incident/473463 Tue, 03 Dec 2024 13:13:00 -0000 https://set-starters.betteruptime.com/incident/473463#5a38b95eac5a3bade0feb2f6d4446ef522c59468684c999c97b274150b293633 Some of our services are currently experiencing an Error 500 due to ongoing maintenance work. We apologise for not providing prior notice that certain services might be temporarily unavailable during this time. Please be assured that we are working diligently to resolve the issue, and these disruptions are part of necessary upgrades to improve our platform. We understand the inconvenience this may cause and appreciate your patience and understanding as we complete this essential maintenance. If you require further information or experience any issues, please do not hesitate to contact us. https://set-starters.betteruptime.com/incident/473463 Tue, 03 Dec 2024 13:13:00 -0000 https://set-starters.betteruptime.com/incident/473463#5a38b95eac5a3bade0feb2f6d4446ef522c59468684c999c97b274150b293633 Some of our services are currently experiencing an Error 500 due to ongoing maintenance work. We apologise for not providing prior notice that certain services might be temporarily unavailable during this time. Please be assured that we are working diligently to resolve the issue, and these disruptions are part of necessary upgrades to improve our platform. We understand the inconvenience this may cause and appreciate your patience and understanding as we complete this essential maintenance. If you require further information or experience any issues, please do not hesitate to contact us. https://set-starters.betteruptime.com/incident/473463 Tue, 03 Dec 2024 13:13:00 -0000 https://set-starters.betteruptime.com/incident/473463#5a38b95eac5a3bade0feb2f6d4446ef522c59468684c999c97b274150b293633 Some of our services are currently experiencing an Error 500 due to ongoing maintenance work. We apologise for not providing prior notice that certain services might be temporarily unavailable during this time. Please be assured that we are working diligently to resolve the issue, and these disruptions are part of necessary upgrades to improve our platform. We understand the inconvenience this may cause and appreciate your patience and understanding as we complete this essential maintenance. If you require further information or experience any issues, please do not hesitate to contact us.